• Duration12 weeks
  • Awarding bodyNCFE


The NCFE Level 2 Certificate in Customer Service is a qualification designed for anyone working (or looking at working) in a customer service setting.

It will give you the knowledge you need to provie an exellent service to customers and forms the knowledge aspect of the apprenticeship in customer service.

Course Information

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For more information call Course Information on
01642 333333 or email courseinfo@mbro.ac.uk.

Modules offered may vary.

Modules include:

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations
  • Understand How to Communicate with Customers
  • Understand How to Handle Customer Information
  • Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers
  • Understand How to Develop Customer Relationships

This course is a distance learning course and will be undertaken at home.

Entry requirements

There are no entry requirements for this course.

You can progress onto further distance learning programmes.

All of our distance learning courses are free of charge.
*If you decide to withdraw from the course, we allow a 30 day grace period from the date of enrolment, after this point you will be charged a £50 withdrawal fee.

Please enrol by clicking the ‘enrol now button’ at the top of this website page, or come along to the college and enrol in person.

To find out more about jobs in your local area, please visit Career Coach.


Explore Business

Business students will be based within the main College campus, accessing our specialist classrooms to prepare for a career in an office based environment, completing a portfolio of work and gaining experience for progression into a range of business roles such as management, human resources, finance and marketing. 

Find out more

Additional Information

Learning Support

We understand that students may require a little extra help during their studies, which is why our learning support team are on hand to help learners with a learning difficulty or support need achieve their full potential.

Financial Support

Whatever your age or level of study, we offer a comprehensive financial support service and bursary scheme to help you through your time at Middlesbrough College. From childcare assistance to travel packages, we pride ourselves on giving expert advice and support.

Travel Information

We are situated in a fantastic location, just a stone’s throw from Middlesbrough town centre. As well as being a matter of minutes from both the train and bus stations, eligible students can also benefit from free travel.


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