Information Communication Technician Apprenticeship – Level 3

Course overview
As an Information Communications Technician (ICT) the apprentice will learn how to provide
support to internal and/or external customers, by using tools or systems to problem solve and
trouble-shoot routine and non-routine problems.
This includes supporting clients/customers with their digital systems. The apprentice will monitor and maintain the systems and/or platforms to maximise productivity and user experience.
Although there are no specific on-line qualifications required the apprentice will choose to attend either CompTia or CISCO training sessions.
The ICT apprenticeship consists of three pathways. The most suitable pathway will be discussed with the apprentice and employer depending on the job role. The pathways are as follows:
- Support Technician
- Network Technician
- Digital Communications Technician
The apprenticeship consists of work based and classroom learning to support learners to gain the knowledge and skills required for end point assessment.
Explore IT & Digital
IT and Computing students will be based in our multi-million pound campus with state of the art computer software laboratories. Here, students have access to the latest technological improvements in IT applications including system security, spread sheets, databases and web design.
Not sure what career path is right for you? Take the career path assessment.

Visit Middlesbrough College
Come and visit us on one of our college open days, where you can find out more about our courses, check out our facilities and speak to current students and staff.

Additional Information
We understand students may require a little extra help during their studies, which is why our learning support team are on hand to help learners with a learning difficulty or support need to achieve their full potential.
Whatever your age or level of study, we offer a comprehensive support service and bursary scheme to help you through your studies. From childcare assistance to travel packages, we pride ourselves on giving expert advice and support.
We are situated in a fantastic location, just a stone's throw from Middlesbrough town centre. As well as being a matter of minutes from both the train and bus stations, eligible students can also benefit from free travel.