If you would like to apply for a course for 2025/2026, please complete a paper application form. Click here to download the form or view the new full-time course guide here. Online applications will open in October.
IT User Support Technicians
View coursesAbout this career
£27,209
Median salary
New workers start around £18,078.55. Normal pay is £27,209 per year.
Highly experienced workers can earn up to £42,291.07.
13
Jobs
Subjects achieved a 100% pass rate, including Maths,
Further Maths, Physics, English Literature and Spanish.
Daily Tasks
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
Skills
Job postings
Reading Comprehension
60
Active Listening
57
Critical Thinking
57
Speaking
55
Writing
49
Learning Strategies
49
Active Learning
48
Monitoring
42
Mathematics
39
Science
1
Available courses
Advanced Beauty Therapy Apprenticeship – Level 3
Apprenticeships
Apprenticeship
|
21 months
Fd Computing – Level 5
Higher Education
Higher Education
|
2 Years
The Open University
Level 2 Hospitality Team Member Apprenticeship
Catering & Hospitality
Apprenticeship
|
12 months
City & Guilds
|
Age Group:
(16-18)