Customer Service Apprenticeship – Level 2

This course has mandatory as well as optional units to make up the required amount of credits. Some of them are listed below:

Deliver customer service
Understand customers
Principles of customer service
Understand employer organisations
Employee rights and responsibilities
Communicate with customers
Resolve customer service problems

This is a roll on-roll off programme which has regular start dates throughout the year.

Employment in a suitable role for the chosen apprenticeship is essentialIf you do not have a Grade A to C in English and/or Maths, you will be required to continue studying these subjects as part of your Study Programme.

This qualification is assessed through work-based evidence stored in an electronic portfolio (Smart Assessor). Assessment methods include observation in the workplace, online multiple choice tests/assignments, knowledge questions, witness testimonies etc.

On completion of the Customer Service at Level 2, there are progression routes to Customer Service Level 3 and Business Administration at Level 3 (providing the job role allows).

Apprentices are not liable for fees as these will be covered by your employer.

Take a look at our current apprenticeship vacancies by clicking the button at the top or clicking here.

If you find a suitable apprenticeship vacancy, click apply and submit your CV online. Our Northern Skills recruitment team will be in touch with you about the next steps.

If you are unable to find a vacancy, you can sign up to our apprenticeship bulletin to be notified of future vacancies – click here to sign up.

You may also want to consider applying for a full-time programme as a backup.

If you have any questions about apprenticeships, call the Northern Skills team on 03453 404040 or email info@northernskills.co.uk.

Not applicable as you must already have an employer.