Skip to content
Middlesbrough College logo

Information Communication Technician Apprenticeship – Level 3

Level 3
21 months
City and Guilds
Hands on a keyboard

Course overview

As an Information Communications Technician (ICT) the apprentice will learn how to provide support to internal and/or external customers, by using tools or systems to problem solve and
trouble-shoot routine and non-routine problems.

This includes supporting clients/customers with their digital systems. The apprentice will monitor and maintain the systems and/or platforms to maximise productivity and user experience.

Although there are no specific on-line qualifications required the apprentice will choose to attend either CompTia or CISCO training sessions.

The ICT apprenticeship consists of three pathways. The most suitable pathway will be discussed with the apprentice and employer depending on the job role. The pathways are as follows:

  • Support Technician
  • Network Technician
  • Digital Communications Technician

The apprenticeship consists of work based and classroom learning to support learners to gain the knowledge and skills required for end point assessment.

Course Fee:
View apprenticeship vacancies

Explore Apprenticeships

The way you apply for an apprenticeships is slightly different that applying for a full-time course. There are many great apprenticeships programmes on offer however to start on a programme, there also needs to be a suitable employer who has a vacancy or is happy to take you on as an apprentice. Once a vacancy becomes available, it’s all about putting together a great application and being successful at the interview.

Dental apprentice holding equipment

Visit Middlesbrough College

Come and visit us on one of our college open days, where you can find out more about our courses, check out our facilities and speak to current students and staff.

Middlesbrough College building

Additional Information

Learning Support

We understand students may require a little extra help during their studies, which is why our learning support team are on hand to help learners with a learning difficulty or support need to achieve their full potential.

Financial Support

Whatever your age or level of study, we offer a comprehensive support service and bursary scheme to help you through your studies. From childcare assistance to travel packages, we pride ourselves on giving expert advice and support.

Travel Information

We are situated in a fantastic location, just a stone's throw from Middlesbrough town centre. As well as being a matter of minutes from both the train and bus stations, eligible students can also benefit from free travel.