- Ensures that the physical comfort and all material needs of service users are provided and attempts to resolve problems that may arise.
- Creates a friendly, secure atmosphere to gain the trust and confidence of those using the service.
- Assesses service users’ needs and ensures they have access to health and social care services as required.
- Maintains contact between service users and the local community and/or family and friends.
- Arranges for payment of bills, keeps accounts and adheres to health, safety and other statutory requirements.
- Plans work schedules, assigns tasks and delegates responsibilities to staff.
- Determines staffing, financial, material and other short- and long-term requirements.