- Reports on IT activities to senior management.
- Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved.
- Supervises the technical team and coordinates training.
- Takes responsibility for managing the development of an aspect of IT provision such as user support, network operations, service delivery or quality control.
- Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs.
- Plans, coordinates and manages the organisation’s IT provision or a specialist area of IT activity.