- Works closely with other agencies such as social services departments and welfare rights groups.
- Supports tenants’ groups.
- Deals with payment of rents and arrears, arranges for legal action where necessary.
- Refers tenants to appropriate sources of benefits and welfare.
- Ensures that special needs accommodation is suited to the needs of particular groups such as the elderly and disabled, and that statutory requirements for providing accommodation are met.
- Carries out regular inspections of properties to assess and ensure they are in a good state of repair.
- Interviews prospective tenants and allocates properties to waiting list applicants.
- Oversees the day-to-day running of rented properties including arranging for the signing of leases, rent collection and maintenance work.