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Call and Contact Centre Occupations

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About this career

£20,792

Median salary

New workers start around £10,704.79. Normal pay is £20,792 per year. Highly experienced workers can earn up to £33,444.73.
36

Jobs

Subjects achieved a 100% pass rate, including Maths, Further Maths, Physics, English Literature and Spanish.

Daily Tasks

  • Arranges for field staff to visit the caller if further assistance is required.
  • Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
  • Advises on services available and sells additional products or services.
  • Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
  • Interviews caller to establish the nature of any complaint or the requirements of the client.
  • Answers incoming telephone calls from existing or prospective customers.

Skills

Job postings

Active Listening
67
Reading Comprehension
64
Monitoring
62
Active Learning
60
Critical Thinking
60
Learning Strategies
56
Speaking
56
Writing
55
Mathematics
45
Science
8