- Provides postal services, pays state pensions, unemployment and other state benefits to claimants, supplies official forms and documentation to the public, and performs other tasks specific to the activities of a post office.
- Receives and pays out cash, cheques, money orders, credit notes, foreign currency or travellers cheques.
- Manages the operations of a sub-post office.
- Advises customers on financial services and products available.
- Maintains records of transactions and compiles information.
- Deals with enquiries from customers, other banks and other authorised enquirers.