• LevelLevel 2
  • Age group16-18
  • Duration1 year
  • Awarding bodyNCFE


The qualifications will provide learners with an understanding of the principles of working within the aviation sector. On completion learners could progress into the industry or onto further study within the subject area. Learners will explore different aspects of the industry such as handling airport passengers, loading and unloading aircraft. Students will also develop key skills in customer service, communication and problem solving.

Course Information

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For more information call Course Information on
01642 333333 or email courseinfo@mbro.ac.uk.

Modules offered may vary.
Modules include:
• Unit 01 Health and safety in aviation
• Unit 02 Aviation security
• Unit 03 Aviation communication
• Unit 04 Customer service in aviation
• Unit 05 Problem solving in aviation
• Unit 06 Sales skills in the customer service agent role
• Unit 07 Check-in procedures and travel documentation
• Unit 08 Passenger baggage processing
• Unit 09 Supporting passengers with special requirements
• Unit 11 Loading and unloading of aircraft
• Unit 12 Aircraft marshalling
• Unit 14 Dangerous goods in aviation

September - June

Entry requirements

You must have achieved an appropriate Level 1 vocational qualification and /or GCSEs at grade 3 (D) or above in English and maths

You will be assessed through internal assignments allowing you to produce evidence in a variety of ways including posters, presentations, role plays and projects and external assessments. Four Mandatory units will be assessed against a pass, merit or distinction criteria.

You can progress onto the Level 3 Aviation Operations or Level 3 Travel and Tourism. You could also progress into employment subject to age of 18.

Tuition fees are free if you are a UK or home- fee status student and aged 16-18 on the 31st August before the start of your course.

If you are aged 19 or over, you may be required to pay fees depending on your residency status, educational background and personal circumstances. 

Many people qualify for free tuition fees, for more information please contact Course Information on 01642 333333. Additional financial support may also be available for full-time students.

Please click the apply now button at the top of this page which will take you to an application form.

If you have any queries with regards to your application or you would like further information and support, please contact our Admissions Team on (01642) 333601. Or if you have any enquiries about courses, please contact Course Information on (01642) 333333 or e-mail CourseInformation@mbro.ac.uk.

To find out more about jobs in your local area, please visit Career Coach.

Travel, Tourism & Aviation

Explore Travel & Tourism

Travel, tourism & aviation students will have the opportunity to work in an on-site simulated aircraft cabin complete with seats, drinks, duty free trolleys and emergency life jackets. They will also benefit from our partnership with Swissport International, providing exclusive access to training at Teesside and other UK airports!

Find out more

Additional Information

Learning Support

We understand that students may require a little extra help during their studies, which is why our learning support team are on hand to help learners with a learning difficulty or support need achieve their full potential.

Financial Support

Whatever your age or level of study, we offer a comprehensive financial support service and bursary scheme to help you through your time at Middlesbrough College. From childcare assistance to travel packages, we pride ourselves on giving expert advice and support.

Travel Information

We are situated in a fantastic location, just a stone’s throw from Middlesbrough town centre. As well as being a matter of minutes from both the train and bus stations, eligible students can also benefit from free travel.