• LevelLevel 3
  • Age group19+
  • DurationYou will be required to complete the course within 24 weeks. If you withdraw prior to completing the course or do not complete the course within the required 24 weeks you will be liable to pay a £50 admin fee.
  • Awarding bodyTQUK


Most Middlesbrough College distance learning courses are free.
To qualify for a Level 3 course for free, you must not already hold a full Level 3 qualification (or higher). If you still wish to enrol on the course, you can either pay directly or apply for an Advanced Learner Loan, please email distancelearning@mbro.ac.uk for more information.

The purpose of the qualification is to develop a learner's knowledge and understanding of the customer service role including providing effective customer service, including customer retention, resolving customer complaints  and problems and how customer service delivery affects customer expectations.

Course Information

Download PDF

For more information call Course Information on
01642 333333 or email courseinfo@mbro.ac.uk.

Entry requirements

L1 Literacy and Numeracy

Successful learners can progress to other qualifications such as:

  • Level 3 Diploma in Customer Service (RQF)
  • Level 4 NVQ Diploma Customer Service (RQF)
  • Higher Education

Yes. You can apply for an Advanced Learner Loan to fund this course.

Please enrol by clicking the ‘enrol now button’ at the top of this website page, or come along to the college and enrol in person.

To find out more about jobs in your local area, please visit Career Coach.


Explore Business

Business students will be based within the main College campus, accessing our specialist classrooms to prepare for a career in an office based environment, completing a portfolio of work and gaining experience for progression into a range of business roles such as management, human resources, finance and marketing. 

Find out more

Additional Information

Learning Support

We understand that students may require a little extra help during their studies, which is why our learning support team are on hand to help learners with a learning difficulty or support need achieve their full potential.

Financial Support

Whatever your age or level of study, we offer a comprehensive financial support service and bursary scheme to help you through your time at Middlesbrough College. From childcare assistance to travel packages, we pride ourselves on giving expert advice and support.

Travel Information

We are situated in a fantastic location, just a stone’s throw from Middlesbrough town centre. As well as being a matter of minutes from both the train and bus stations, eligible students can also benefit from free travel.